Shipping Policy - Fresh Designer Store
At Fresh Designer Store, we are dedicated to ensuring your shopping experience is seamless and enjoyable from start to finish. Here’s everything you need to know about our shipping process:
Order Processing
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Orders are processed within 1-2 business days after payment confirmation.
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Orders placed after 3 PM or on weekends/holidays will be processed on the next business day.
Shipping Methods and Delivery Times
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Standard Shipping: Delivery within 5-15 business days from the shipping date.
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Expedited Shipping: Delivery within 2-10 business days for an additional fee.
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International Shipping: Delivery within 10-15 business days, depending on the destination country.
Fast & Free Delivery
We’re proud to offer free standard shipping on all domestic orders, ensuring your sneakers arrive quickly and without additional costs. Expedited shipping options are also available for those who need their order sooner.
Shipping Rates
Shipping costs for expedited and international orders are calculated at checkout based on order weight, destination, and selected shipping method.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this to monitor your package’s progress from our warehouse to your door. For any questions about tracking, feel free to contact us at support@freshdesignerstore.com.
International Customs and Duties
Customers are responsible for any customs fees, taxes, or import duties applicable in their country. Please check with your local customs office for more information.
Shipping Guarantees
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Lost Packages: If your package is lost in transit, contact us at support@freshdesignerstore.com. We will investigate and, if confirmed, provide a replacement or refund.
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Damaged in Transit: If your order arrives damaged, notify us within 48 hours with photos, and we will arrange a replacement or refund.
Returns and Exchanges Policy
At Fresh Designer Store, your satisfaction is our priority. We offer a straightforward return and exchange policy to ensure a positive shopping experience.
Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Products must be in their original, unworn condition, with all tags and packaging intact.
Items Not Eligible for Returns
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Final sale or clearance items.
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Items that show signs of wear, washing, or alteration.
How to Initiate a Return
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Email us at support@freshdesignerstore.com with your order number and reason for return.
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Our team will provide a Return Authorization Number and shipping instructions.
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Ship the item(s) back to us.
Refunds
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Refunds are issued to the original payment method within 7-10 business days after we receive and inspect the returned item(s).
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Shipping fees are non-refundable unless the return is due to a fault on our part.
Exchanges
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Exchanges are offered for size or style changes, subject to availability.
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Once your return is received and approved, we’ll ship the replacement item at no additional cost.
Defective or Incorrect Items
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If you receive a defective or incorrect item, notify us at support@freshdesignerstore.com within 48 hours of delivery with photos. We will cover return shipping and promptly send the correct product.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to a mistake or defect.
Our Guarantees
At Fresh Designer Store, we stand behind the products and services we provide. Here’s how we ensure your trust and satisfaction:
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Quality Guarantee: Every product we sell meets high-quality standards for durability, design, and comfort.
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Authenticity Guarantee: All items are 100% authentic and sourced directly from trusted suppliers.
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Satisfaction Guarantee: If you're not completely satisfied, we’ll work to make it right through refunds, exchanges, or support.
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Timely Delivery Guarantee: Orders will arrive within the estimated time frame, or we’ll investigate and resolve delays.
For further assistance or questions, contact us anytime at support@freshdesignerstore.com. Our team is here to help!